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FAQs

How do I prepare for my first appointment?

Please come in 15 minutes before your appointment time on your first visit to allow us an opportunity to record your details and complete a new patient form.

 

A copy of this form can be found here and filled in prior to your appointment.

 

If you have a complex issue to discuss, please book a long appointment time.

Please bring your medicare card.

How long is an appointment?

Standard Appointments are scheduled for 12 minutes. Extra time can be arranged if needed. Please indicate this to staff when booking your appointment. If you have multiple health issues to discuss at one visit, please book a longer appointment. Insurance medicals, reviews of complex health problems, counselling for emotional difficulties, multiple problems or second opinions all require a longer appointment.

 

Consultation is by appointment. This can be booked by phone or online.

 

Please note, we endeavour to run on time however the nature of general practice is such that we can occasionally run late. You may find it helpful to telephone a few minutes before leaving home to see if your doctor is running on time.

 

Please allow at least 2 hours notice of any cancellations, otherwise fees may apply.

What if I have an urgent problem or a sick child?

We understand that some medical problems need to be attended to promptly and accommodate this by reserving several appointments to be booked only ‘on the day’.

 

Please advise reception staff if you consider your problem urgent. Please call as early as possible in the day to enable us to prioritise your visit.

 

Eltham & Monty clinic policy is that sick children will be seen on the same day if requested.

 

Please note that not all appointments are shown online. If you have an urgent medical problem, sick child or are unable to find an available appointment, please phone the clinic.

How do I get a repeat prescription?

Repeat Prescriptions are available over the counter, without an appointment, for patients who have seen a doctor in the last 6 months, providing the medication is ongoing and has been prescribed by one of our doctors.

 

Note that the actual person for whom script is written must attend, otherwise a $20 fee will be charged.

 

We also have an online ordering service available through our website here.

 

Prescriptions for antibiotics, opiate pain medication (including oxycodone and codeine), sleeping tablets or benzodiazapines always require an appointment.

 

For all other prescriptions, or if you have not seen a doctor at the clinic recently, please make an appointment.

How do I get a specialist referral?

A consultation with your doctor is required to obtain a specialist referral. There may be an out of pocket cost for any specialist services.

 

For ongoing referrals, where you have seen the specialist previously and were referred by one of our doctors initially, you may request this without an appointment for $30. The referral can be collected from the clinic or sent to the specialist directly. There is no Medicare rebate for this service.

How do I get my test results?

Test results are generally available by telephone.

 

Sometimes your doctor will request that you make an appointment to return to discuss them in detail.

 

Please allow three business days after your test for the result to be available, unless your doctor has instructed otherwise.

 

The best time to ring is after 11am, when the phone lines are less busy.

 

If you have had more than one type of test, such as a blood test and an x-ray, please ask for each of these results

What if the clinic is closed?

If the Clinic is closed and you require urgent medical attention please call an ambulance by dialing 000. For after-hours medical attention up to 11pm please contact the Eltham Ridge clinic on 9439 8660 or, you can call our Locum service on 137425 to arrange a home visit.

How is my health information kept private?

Eltham Clinic acknowledges the importance of patient privacy. We are committed to ensure that all personal health information provided to us is maintained and kept confidential and secure at all times.

 

We comply with the Federal Privacy Act (1988) and National Privacy Principles, and the Victorian Health Records Act (2001).

 

Further information about our Privacy policy is available at Reception. Information can also be obtained from:

http://www.privacy.gov.au/topics/health

http://www.health.vic.gov.au/hsc