Skip to main content

Coronavirus Information

Last updated 16/05/20

Dear Patients,

The clinic will continue to provide all of our normal services during this epidemic.

This is an FAQ page for issues surrounding the Coronavirus.

Please contact us if you have any questions that are not answered below.

 

Can I get my flu shot?

Yes. All flu vaccinations  are now in stock (Government subsidised and private).

Private vaccinations for people aged 5-64 are $18.

We are running dedicated, exclusive flu vaccination clinics.

You are welcome to ring and book a flu shot at one of these clnics.

 

I am not sick and am worried about coming into the clinic. 

Eltham and Monty Clinics have taken strong measures to protect our patients and minimise the chance of any infection at our clinics.

Basically, anyone with any respiratory symptoms is not allowed in the clinic buildings.

By doing this, the buildings remain safe for all other General Practice activities to continue.

We have built dedicated outdoor examination areas so that people with respiratory symptoms can be cared for properly but without entering the buildings.

All patients are being asked to wait in their cars. This minimises the chance of inadvertently sitting next to someone who might be sick for any length of time.

Social distancing precautions are in place inside the buildings.

The buildings and surfaces are having additional, regular cleaning.

Can I get tested for Coronavirus?

Testing is only available for people who are sick and meet the Victorian Department of Health criteria for a “suspected case.”

The current criteria have recently been expanded:

Any person with fever OR chills OR acute respiratory infection that is characterised by cough, sore throat or shortness of breath.

Testing is also recommended for people with new onset of other clinical symptoms consistent with Coronavirus AND who are close contacts of a confirmed case of COVID-19 or who have returned from overseas in the past 14 days.

There is no point testing if you are not sick. The chance of getting a positive result is very low.

It also clogs up the pathology labs with unnecessary tests. Having a test “just to make sure” is of no value because a negative test today does not stop you getting sick tomorrow. Test results are currently taking 2-5 days to come back.

Can I have a Telehealth consultation instead of coming into the clinic?

Yes. We are utilising phone and video consultations as well as regular consultations.

Phone consultations are not suitable for all problems. Our reception staff can help you decide what is most appropriate.

Fees can be found here: https://elthamclinic.com.au/fees/

Can I get a repeat prescription without coming into the clinic?

Yes. You may ring to request a Telehealth appointment for your prescription. These consultations are bulk billed.

Alternatively, our online ordering system is available as usual here: https://elthamclinic.com.au/prescriptions/

The fee is $20 and there is no Medicare rebate for this.

What should I do if I have respiratory symptoms (fever, runny nose, cough, sore throat or shortness of breath) and want to see a doctor?

Please ring the clinic. Our reception staff will ask some screening questions and organise an appointment for you.

When you arrive please ring reception 9431 0644. Do not come into the clinic. 

The doctor will phone you when they are ready to see you. Please have your phone line free!

Much of the consultation will happen over the phone.

The doctor will advise where and how to conduct your examination in one of our outdoor examination areas.

Where do I get the official information about Coronavirus?

Here: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

This site is updated daily and answers many questions. Please visit that website and our website before calling the clinic.